Copilot Studio: build custom AI agents for your business

Microsoft Copilot Studio (formerly Power Virtual Agents) is the low-code platform for building custom conversational AI agents, integrated with your organization's data and systems.

What a custom Copilot is

• Knowledge sources — SharePoint, websites, Dataverse, PDF files.
• Topics — conversation flows for specific use cases.
• Actions — calls to Power Automate, connectors or REST APIs.
• Deployment — Teams, website, SharePoint, email, mobile.

Build an HR agent

1. New agent → name: "bConcepts HR Assistant"
2. Knowledge → add a SharePoint site with HR policies
3. System instructions:
   "You are the bConcepts HR assistant. You only answer questions
    related to internal policies, benefits and HR processes.
    Always cite the source document. Language: European Portuguese."
4. Topic: "Vacation request"
   Trigger: "vacation", "request vacation", "book absence"
   Action: Power Automate → create a request in SharePoint
5. Publish → add to Teams as an app

Integration with external APIs via Actions

// Configure an HTTP Action in Copilot Studio:
Method: GET
URL: https://api.company.com/employees/{id}
Headers: Authorization: Bearer {token_from_entra}

// The agent can call this API during the conversation:
"What is the vacation balance of employee 1042?"
→ Calls the API → presents the result in the conversation

Analytics and continuous improvement

Copilot Studio includes analytics dashboards showing: sessions, resolution rate, most frequent topics and unanswered conversations. Use them to identify knowledge gaps and improve the agent iteratively.

Conclusion

Copilot Studio democratizes the creation of enterprise AI agents. In a few hours, you can build an assistant with organization-specific knowledge, integrated with existing systems and available across all Microsoft 365 channels.