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Tutorial of the week: How to create automated customer support replies in Microsoft Copilot
Tutorial of the week

Tutorial of the week: How to create automated customer support replies in Microsoft Copilot

João Barros 07/08/2026 1 min

Every week we highlight a practical tutorial from our blog. This is this week’s — worthwhile if you work with Microsoft Copilot.

What you will learn

  • Step 1: Define the objective and support scenarios
  • Step 2: Gather examples and response rules
  • Step 3: Create a system prompt to guide Copilot
  • Step 4: Create user prompts with context
  • Step 5: Test and refine with examples
  • Step 6: Implement validations and fallback

👉 View the full tutorial

Tutorial da semana: Como criar respostas automáticas de suporte ao cliente no Microsoft Copilot
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